Terms & Conditions

1. Services

Catalist provides professional web design and development services for small businesses. The specific scope of work — including the number of pages, features, integrations and any additional services — will be agreed in writing before the project begins, either by email or as part of a formal proposal.

Unless otherwise agreed, our standard service includes custom design, responsive development, basic on-page SEO setup, contact form integration, and guidance on updating your website after launch.

2. Deposits and payment

A deposit is required before any design work begins. The deposit amount will be clearly stated in your proposal and is typically 50% of the total project fee.

• The deposit is non-refundable once work has commenced.
• The remaining balance is due before the website is launched or made live.
• All quoted prices are in GBP (£) and exclude VAT unless stated otherwise.
• Late payments may delay project delivery and may incur a pause in work until payment is received.

3. Revisions

Each project includes a defined number of design revisions, as set out in your proposal. Revisions cover adjustments to the agreed design direction, such as layout tweaks, colour refinements and copy changes.

• Requests for a completely new design direction after approval may be treated as additional work and charged accordingly.
• Revisions do not include scope changes such as adding new pages, features or integrations not originally agreed.
• We ask that revision feedback is gathered into a single round where possible to keep the project on schedule.

4. Project delivery

We aim to deliver projects within the timeframe stated in your proposal. Timelines are estimates and depend on the timely provision of content, feedback and approvals from you.

• Delays caused by late content, feedback or third-party approvals may extend the delivery date.
• Once the final design and build are approved, the website will be prepared for launch.
• Launch requires the final balance to be paid and, where applicable, domain and hosting access to be provided.

5. Content and materials

You are responsible for providing the text, images, logos and any other content needed for your website unless we have agreed otherwise. You confirm that any materials you supply do not infringe the rights of any third party.

If stock imagery is required, we will discuss licensing with you in advance. You are responsible for ongoing licensing costs for any premium images, fonts or plugins used on your website.

6. Ownership of completed work

Upon full payment of the project fee, ownership of the completed website design and front-end code is transferred to you. You may use, modify and reproduce it as you wish.

• We retain the right to use the project in our portfolio and for promotional purposes unless you request otherwise in writing.
• Ownership of third-party tools, platforms, plugins or stock assets remains with their respective owners and is subject to their own licences.
• We reserve the right to reuse general design patterns, approaches and techniques developed during the project.

7. Hosting, support and maintenance

Unless included in your proposal, ongoing hosting, support and maintenance are not covered by the project fee. We can discuss ongoing care plans separately if required.

8. Limitation of liability

While we take every care to deliver a high-quality website, we cannot guarantee specific business results, such as search engine rankings, traffic levels or sales. Our liability is limited to the total amount paid for the project.

9. Cancellations

You may cancel the project at any time. If work has already begun, the deposit will not be refunded. You will be invoiced for any work completed beyond the deposit value. We also reserve the right to terminate the project if payment is not received or if communication breaks down unreasonably.

10. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact us

If you have any questions about these Terms & Conditions, please contact us.